Category: Customer Experience
Brand Consistency – Do you over-promise and under-deliver?

Why a smart marketing campaign and clever graphics, won’t guarantee a loyal following What guarantees that customers won’t desert you in favour of the competition? Is there a secret ingredient which is frequently overlooked by many Marketing Departments? To find out what it is, let’s step into the shoes of […]
Brand Positioning – Does your brand fulfil it’s promise?

Discover why a well defined brand will attract the right customers When you think about a brand, one thing you need to consider is positioning. What do I mean by positioning? Positioning is where your business sits amongst the competition. And where your customers are looking. Ask yourself this – […]
Brand Recognition – Is Your Business Memorable For All The Wrong Reasons?

How important is branding to your business? Does your brand work for or against you? Are you unwittingly turning prospective clients off by sending out confusing messages? Picture the following three scenarios: A leadership coach talking about the importance of communication. Her audience are distracted (and ever so slightly irritated) […]